Major Incident Manager

Regions Bank

Technology Service Management Analyst supporting incident, problem, and request management. Collaborating with internal teams to enhance service delivery and operational effectiveness.

Posted 6/24/2026full-timeHoover • Alabama, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $92,359 - $120,020 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Acts as subject matter expert (SME) for ITSM tools and processes
Develops and delivers executive-level reporting and insights
Identifies systemic issues and drives problem management activities
Leads root cause analysis efforts for major incidents
Mentors junior analysts and supports best practice adoption
Provides governance oversight for ITSM processes and data quality
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Requirements

What you’ll need

Bachelor’s degree in a related field and five (5) years of relevant technology, operations, or business analysis experience
Or High School Diploma or GED and nine (9) years of relevant technology, operations, or business analysis experience
ITSM tools expertise (e.g., ServiceNow)
Advanced Microsoft Excel skills
Strong ability to multi-task
Strong ability to work independently and act as a leader

Benefits

Comp & perks

Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITSM toolsServiceNowMicrosoft Excelproblem managementroot cause analysisdata qualitychange management

Soft Skills

leadershipmentoringmulti-taskingindependencecommunication