Regions Bank

Marketing Incentive Administrator

Regions Bank

full-time

Posted on:

Location Type: Office

Location: Birmingham • Alabama, North Carolina, Tennessee • 🇺🇸 United States

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Salary

💰 $51,266 - $70,560 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureOracleSQL

About the role

  • Supports incentive operations by managing and answering incentive related inquiries that include tracking and managing formal CCC, Regulatory and CEO Complaints
  • Maintains offer incentive inventory
  • Supports incentive qualification rules and arbitration across programs
  • Processes required incentive fulfillment based on incentive requirements
  • Supports definition of data processing flows required to support incentive requirements
  • Performs quality control on development and execution of incentive fulfillment
  • Performs intake, logging, management, research/investigation, resolution of requests and inquiries from branches and other support groups
  • Uses data mining to determine eligibility by comparing customer information to requirements
  • Informs branch and contact center by explaining procedures, answering questions, and providing information
  • Reports and communicates inquiry queue and status updates on a regular basis
  • Strives to gain subject matter expertise on business area
  • Works closely with cross-functional teams to resolve problems and determine effective corrective/preventative actions by analyzing and identifying probable causes
  • Troubleshoots and resolves issues

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Mathematics, Marketing, or a related field
  • Or High School Diploma or GED and four (4) years of related experience
  • Experience using marketing principles, database marketing/management, customer relationship management systems, and customer research
  • Experience in customer service
  • Knowledge and understanding of applicable databases (e.g. Oracle, SQL Server)
  • Knowledge of Structured Query Language (SQL)
  • Ability to define, document, and communicate technical requirements
  • Ability to research, analyze data, and derive facts
  • Ability to work under direct guidance
  • Proficiency in Agile/Kanban tools (Jira, Azure DevOps)
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Proven ability to troubleshoot and trace data throughout the architecture
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation
Benefits
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data miningincentive fulfillmentStructured Query Language (SQL)database marketingcustomer relationship management systemsdata analysisquality controltechnical requirements documentationtroubleshootingdata architecture
Soft skills
communicationorganizational skillsproblem-solvingself-motivationwork ethicresearchanalytical skillsteam collaborationcustomer servicesubject matter expertise