Senior Collections Representative
Regions Bank
full-time
Posted on:
Location Type: Office
Location: Salt Lake City • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $48,240 per year
Job Level
Senior
About the role
- Contacts customers by phone or other methods to resolve delinquent status of accounts
- Answers complex customer questions
- Consults customers to available payment options
- Documents outcomes and actions taken
- Assists in the development of written procedures
- Serves as a resource to associates with less experience
- May provide guidance on complex or escalated issues
- This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act
- This position is incentive eligible
Requirements
- High School Diploma or GED
- Three (3) years of collections or related experience
- Bachelor’s degree in accounting, finance, or related field (preferred)
- Ability to multi-task and meet deadlines
- Ability to work on a team
- Good Microsoft Office Suite skills
- Excellent customer service and collections skills
- Good verbal and written communication skills
- Working knowledge of collections software
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experienceaccountingfinancecollections softwareMicrosoft Office Suite
Soft skills
customer servicecommunicationmulti-taskingteamworkproblem-solving
Certifications
High School DiplomaGEDBachelor’s degree