Supervisor, Recoveries

Region of Peel

Peel Region supervisor overseeing recovery of social-services overpayments and $3–4 million in annual revenue. Managing unionized coordinators, compliance, reporting, appeals, and stakeholder relationships.

Posted 8/15/2026full-timeBrampton • 🇨🇦 CanadaMid-LevelSenior💰 CA$105,754 - CA$132,193 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial recovery management, including compliance with legislation and effective team leadership within a unionized environment. Proficient in data analysis, revenue collection strategies, and stakeholder engagement to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Financial Recovery ManagementTeam Leadership in Unionized EnvironmentData Analysis and ReportingKnowledge of Ontario Works and Bankruptcy LegislationChange Management Principles

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisRevenue CollectionBudget ManagementStatistical AnalysisProcess Improvement MethodologyClient Issue ResolutionPerformance ManagementOrganizational SkillsTime ManagementProblem-Solving

Soft Skills

Interpersonal SkillsPolitical AwarenessTact and DiplomacyCustomer ServiceCommitment to Diversity and Inclusion

Tools & Technologies

SAMsOCCMSCSPayCMSHTIPower BIMicrosoft Office

Industry Keywords

Human ServicesSocial Assistance ProgramsMunicipal and Provincial GovernmentCommunity ResourcesFinancial Systems ComplianceUnionized EnvironmentOntario WorksChild and Family ServicesResidential Tenancy LegislationBankruptcy Processes

About the role

Key responsibilities & impact

Supervise a team of 7 unionized Financial Recovery Coordinators
Hire, coach, motivate, develop objectives, discipline, manage performance, and assign/delegate work
Ensure collection practices comply with legislation, policies, and established practices
Supervise collection, analysis, and evaluation of data to maximize Human Services revenues
Manage a complex portfolio across Ontario Works, Early Years and Child Care, and Peel Housing Corporation
Authorize weekly deposits and address overpayment internal appeals
Maintain security profiles and data integrity in financial systems and the recovery staff database
Resolve escalated client issues and respond to elected official inquiries
Authorize bankruptcy-related documents on behalf of the Region of Peel
Refer terminated client files to a private collection agency and manage client information inventory
Liaise with legal representatives, Service Canada, trustees, lawyers, insurers, municipalities, elected officials, and Regional Council
Manage annual revenue collection exceeding $3–4 million
Respond to Internal and External Auditor questions
Project and identify trends and risks through statistical analysis
Provide monthly reporting on collection activities
Provide input on the Recoveries Unit operational budget
Develop and implement processes using the Corporate Process Management and Improvement Methodology
Promote a client-centered, service-oriented, inclusive culture
Develop relationships across divisions and participate in cross-functional initiatives

Requirements

What you’ll need

Post-secondary education in Human Services or a related field, finance, or public administration, or an equivalent combination of education and experience
Five years of related work experience
Demonstrated formal leadership experience and skills; minimum 2 years preferred
Understanding of leading within a unionized environment
Working knowledge of Ontario Works, ODSP, Bankruptcy, Housing Services, CCEYA, MFIPPA, Child and Family Services, and Residential Tenancy legislation
Working knowledge of SAMs, OCCMS, CSPay, CMS, HTI, Power BI, and Microsoft Office
Knowledge of social assistance programs, social services, municipal and provincial government, and community resources
Knowledge of WSIB, OSAP, Service Canada programs, immigration and sponsorship, bankruptcy, Family Responsibility Office, collections, and portability processes
Effective time management and deadline management skills
Proven organizational and detail-oriented skills
Political awareness and ability to respond with tact and diplomacy
Strong research, analytical, problem-solving, and quantitative skills
Ability to identify issues, evaluate options, and implement practical solutions
Interpersonal skills for liaising with internal and external stakeholders
Sound judgment and critical thinking skills
Experience applying change management principles and methodologies
Strong customer service skills
Working knowledge of Corporate Process Management and Improvement Methodology
Short- and long-term planning skills for revenue collection, risk management, and budget management
Ability to present to internal and external audiences
Commitment to diversity, equity, and inclusion
Off-site work location must be within Ontario

Benefits

Comp & perks

Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
Automatic enrolment into OMERS pension plan
Accrue Vacation on a monthly basis starting at 3 weeks per annum
3 Paid personal days and floating holidays
Flexible hours supporting your wellness and wellbeing
Annual performance review and merit increases based on performance
Supportive leadership and a culture of respect and inclusion
Access to tuition reimbursement and learning and development resources
Job based flexible hours of work
Accommodations throughout the recruitment process
Accessible formats and communication supports are available