Superintendent, Communications, Paramedic Services

Region of Peel

Superintendent Communications managing paramedic services operations and coordinating emergency care. Leading real-time operations and ensuring community receives timely, high-quality emergency care.

Posted 4/25/2026full-timeMississauga • 🇨🇦 CanadaMid-LevelSenior💰 CA$120,401 - CA$150,501 per yearWebsite

About the role

Key responsibilities & impact

As the Superintendent Communications, you are at the centre of Peel Regional Paramedic Services’ daily operations; coordinating resources, supporting frontline safety, and ensuring the community receives timely, high‑quality emergency care.
Lead Real‑Time Operations and make day‑to‑day operational decisions to support Peel’s Deployment and Utilization Strategy.
Monitor call demand, system status, ambulance availability, and hospital offload pressures using CAD, dashboards, maps, and other tools.
Act as the communications lead for mass casualty incidents and major operational disruptions.
Manage staffing updates across MCACC, Operations Superintendents, Scheduling, and program areas.
Support paramedic safety through system monitoring, risk mitigation, and hazard flag reviews.
Prepare shift overview reports and lead investigations into complaints, delays, and variances using the Collaborative Culture of Safety and Reliability Response Guide.
Maintain strong working relationships with MCACC, paramedic leadership, allied agencies, public officials, and media as required.

Requirements

What you’ll need

Minimum 3 years' experience supervising employees within an emergency response agency, preferably in a unionized environment.
Computer and IT proficiency, including Microsoft Office 365, ability to learn and use new and proprietary platforms as required in daily functions on-site at MCACC.
A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).
Clear and effective communication and public relations skills.
Ability to make accurate, informed decisions that lead to positive, measurable outcomes.
Proven ability to perform effectively in high‑pressure, fast‑paced environments.
Ability to conduct investigations, analyze information, and prepare clear reports within tight timelines.
Demonstrated ability to lead and manage change.
Experience applying evidence‑informed research and sound judgment to decision‑making.
Ability to work independently and collaboratively within a diverse leadership team, applying sound business judgment.
Effective negotiation, facilitation, and conflict‑resolution skills.
Knowledge of Ambulance Communications Centre operations.
Knowledge of Paramedic Service operations.
Nice to Have: Ambulance and Emergency Care/Paramedic Diploma.
Provincial Certification AEMCA (Advanced Emergency Medical Care Attendant) preferred.
Emergency Medical Dispatcher (EMD) Certification, preferred and, will be required to obtain within the first year of employment.

Benefits

Comp & perks

Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date.
Automatic enrolment into OMERS pension plan (where applicable).
Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
3 Paid personal days and floating holidays.
Flexible hours supporting your wellness and wellbeing.
Annual performance review and merit increases based on performance (where applicable).
Supportive leadership and a culture of respect and inclusion.
Access to tuition reimbursement (where applicable) and learning and development resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supervising employeesinvestigationsreport preparationdecision-makingrisk mitigationsystem monitoringdata analysisevidence-informed researchnegotiationconflict resolution

Soft Skills

clear communicationpublic relationsleadershipcollaborationchange managementindependenceteamworkadaptabilityproblem-solvinginterpersonal skills

Certifications

Level 1 Criminal Record CheckAEMCAEmergency Medical Dispatcher (EMD) Certification