Customer Advisor – Call Center Agent for Energy Services
regiocom SE
full-time
Posted on:
Location Type: Office
Location: Salzwedel • Germany
Visit company websiteExplore more
Salary
💰 €2,460 - €2,800 per month
About the role
- Customer advice and customer service are the top priority
- Handling written correspondence provides plenty of variety
- All inbound!
- Handling customer inquiries regarding changes to advance payments, annual consumption billing, and meter reading reports
- Customer master data updates and tariff-related questions
- Recording and adjustment of customer data (e.g., master data, billing-relevant data, etc.)
Requirements
- Communicative
- Proficient in German at C1 level
- Able to work independently and conscientiously
- Empathetic
- Solution-oriented
- Resident of Salzwedel or the surrounding area
Benefits
- Secure job with a permanent contract from day one!
- Fixed salary €2,460.00 for full-time employment + attendance bonus of €0.50 per hour
- Additional commission opportunities
- LOV
- Annual leave scaling up to 30 days – starting at 24 days
- Job ticket (subsidy for the Deutschlandticket)
- Company bike leasing
- Fully paid, intensive full-time basic training
- Supported onboarding with close professional on-site support
- Part-time possible from 30 h/week
- Reliable scheduling 4 weeks in advance via a rolling schedule
- Opportunity to participate in decision-making
- Employee discounts
- Events
- Professional occupational health management
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicativeempatheticsolution-orientedindependentconscientious