Customer Advisor, Inbound Call Center Agent
regiocom SE
part-time
Posted on:
Location Type: Office
Location: Weliko Tarnowo • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle customer inquiries on the hotline effectively
- Troubleshoot internet and landline issues
- Maintain customer data
- Support and advise existing customers
Requirements
- Excellent German language skills (C1–C2)
- Enjoy interacting with customers on a daily basis
- Ability to listen actively to customers
- Empathy, friendliness and respect
- Solution-oriented mindset
- Basic PC skills (we'll teach you the rest)
Benefits
- Permanent contract from day one, job security plus a welcome bonus
- Paid onboarding training: you will receive structured training
- On-time salary (plus bonuses when you go the extra mile)
- Flexible working hours in a 3-shift system (no night shifts)
- Part-time or full-time: you decide after onboarding
- 24 days of annual leave to start
- Commuting allowance for employees living more than 10 km away
- Meal vouchers, free drinks & fruit
- Health coverage: contributions for glasses & dental care and an annual health check included
- Multisport card: fitness facilities & swimming pool in the office building
- Modern office with parking and canteen
- Individual coaching & professional development program
- Talent e-signature & discount app: all digital, all easy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic PC skills
Soft skills
excellent German language skillsactive listeningempathyfriendlinessrespectsolution-oriented mindsetcustomer interaction