Customer Advisor, Call Center Agent – Energy
regiocom SE
full-time
Posted on:
Location Type: Hybrid
Location: Potsdam • 🇩🇪 Germany
Visit company websiteSalary
💰 €2,460 - €2,800 per month
Job Level
Mid-LevelSenior
About the role
- Customer advice and customer service are the top priority
- Variety including handling written correspondence — all inbound!
- Handling customer inquiries regarding payment installment adjustments, annual consumption billing, and meter reading reports
- Recording and updating customer data (including master data, billing-relevant information, etc.)
Requirements
- Communicative and proficient in German at C1 level
- Able to work independently and conscientiously
- Empathetic and solution-oriented when addressing customer concerns
- Resident in Potsdam or the surrounding area
Benefits
- Future-proof position with a permanent contract from day one!
- Fixed salary €2,460.00 for full-time employment + attendance bonus of €0.50 per hour
- Additional commission opportunities and LOV (performance-related pay)
- Tiered vacation up to 30 days — starting at 25 vacation days
- Job ticket (subsidy for the Deutschlandticket) and company bike leasing
- Fully paid, intensive basic training in full-time
- Supported onboarding with close professional support on-site after basic training
- Part-time possible from 30 hours/week
- Reliable planning with 4 weeks' notice based on a rotating schedule, including the possibility to participate in schedule planning
- Employee discounts, events, and a professional health management program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicativeempatheticsolution-orientedindependentconscientious