Customer Service Representative, Vodafone
regiocom SE
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteSalary
💰 €2,550 - €3,200 per month
Job Level
Mid-LevelSenior
About the role
- You handle incoming customer calls (no cold calling!).
- You assist with technical questions related to Internet & TV.
- You persuade customers to remain with us (winback).
- You advise on tariffs and suitable solutions.
- You document your calls and ensure customer satisfaction.
Requirements
- Excellent German skills (C1)
- Strong enthusiasm for communication and customer service
- Inbound sales experience is a plus — not required
- Motivated, willing to learn, and goal-oriented
- Confident user of PCs and CRM systems
- Calm, friendly and solution-oriented approach — even during difficult conversations
Benefits
- Permanent employment from day one
- €2,460 fixed salary + €0.50/hour bonus
- Strong commission model — no cap, only opportunities
- Fully paid onboarding & ongoing coaching
- Up to 30 vacation days
- Hybrid work after the probation period — including a home office allowance
- Contribution toward a Deutschlandticket (public transport pass) or e-bike leasing
- Training and development through our “Talent” program — we support your long-term growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationcustomer servicepersuasionmotivationgoal-orientedcalm approachfriendly approachsolution-oriented
Certifications
German skills (C1)