Customer Service Representative, Vodafone Team
regiocom SE
full-time
Posted on:
Location Type: Hybrid
Location: Neubrandenburg • 🇩🇪 Germany
Visit company websiteSalary
💰 €2,275 - €2,500 per month
Job Level
Mid-LevelSenior
About the role
- Customers contact you — no cold calling.
- You are the first point of contact for our customers and support them with questions about our Vodafone products and services.
- You resolve customer issues confidently and empathetically via various communication channels such as phone, SMS and email.
- Through your outstanding support you help build strong customer loyalty and increase customer satisfaction.
Requirements
- Your positive demeanor and enthusiasm are contagious and make you a true service champion.
- You are passionate about telecommunications and are skilled at promoting products.
- You work independently and place high value on the quality of your work.
- Excellent German language skills, spoken and written (C1 level).
- Confident use of common PC applications is a matter of course for you.
Benefits
- Secure job with a permanent contract from day one.
- Minimum €2,275.00 for full-time employment + €0.50/hour attendance bonus.
- Unlimited commission payments in addition to salary — fully transparent.
- Additional performance-related compensation.
- Increasing vacation entitlement of at least 25 to 30 days.
- Part-time options after the training phase in various models starting from 20 hours/week.
- Fully paid, intensive full-time basic training.
- Followed by supervised onboarding with close professional support on site.
- Reliable planning 4 weeks in advance based on a rolling schedule, including opportunities for input.
- Weekend shifts during the month with compensatory days off on weekdays.
- With our development program "Talent" you can take the next step in your career.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportproblem solvingempathycommunicationindependencequality focusenthusiasmservice championcustomer loyaltycustomer satisfaction