regiocom SE

Specialist, Written and Telephone Customer Support for German Customers

regiocom SE

part-time

Posted on:

Location Type: Hybrid

Location: Stara Zagora • 🇧🇬 Bulgaria

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Job Level

Mid-LevelSenior

About the role

  • You bring a smile to your customers' faces.
  • You assist our customers by phone and in writing — covering contracts, tariffs and invoices.
  • You respond to service inquiries about tariffs, products and services.
  • You maintain customer data in our systems.
  • With your commitment you help ensure our customers remain satisfied and feel well advised.

Requirements

  • Excellent written and spoken German and confident use of common PC applications.
  • You enjoy advising people and resolving customer concerns.
  • You work in a structured way, communicate clearly, and think solution-oriented.
  • You want to develop professionally and value good teamwork.
  • You have an affinity for customers and the energy sector.
  • You work independently and conscientiously.
Benefits
  • Permanent employment contract from day one
  • Fixed salary plus performance-based monthly bonuses
  • Part-time or full-time possible
  • 20 to 40 hours/week (No time for full-time? No problem — switch to part-time after onboarding)
  • Increasing holiday entitlement from 24 to 26 days
  • No Sunday or late-night shifts — shift work Mon–Fri 09:00–21:00; Sat 09:00–15:00
  • Intensive, fully paid on-site training and ongoing support from subject-matter contacts, trainers and coaches
  • Home office option including allowance and equipment package (work from home after successful onboarding)
  • Progress with our "Talent" development program
  • Additional private health insurance with Bulstrad
  • Assistance arranging discounted Multisport cards
  • Monthly food voucher of 150 BGN
  • Contribution toward commuting costs if your residence is outside the city
  • Various discounts with online retailers and partners (e.g., restaurants, events, electronics)
  • Free fruit and drinks in the office, plus monthly special events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer data managementcontract managementtariff analysisinvoice processing
Soft skills
excellent written communicationexcellent spoken communicationproblem-solvingstructured workclear communicationsolution-oriented thinkingteamworkindependenceconscientiousnesscustomer service orientation