Customer Advisor – Inbound Call Center Agent (m/f/d)
regiocom SE
full-time
Posted on:
Location Type: Office
Location: Weliko Tarnowo • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle customer inquiries on the hotline effectively
- Troubleshoot internet and landline faults
- Maintain customer data
- Support and advise existing customers
Requirements
- Very good German skills (C1–C2)
- Enjoy daily customer contact
- Ability to listen actively to customers
- Empathy, friendliness and respect
- Solution-oriented mindset
- Basic PC skills (we’ll teach you the rest)
Benefits
- Permanent contract from day one, job security and a welcome bonus
- Paid initial training: you will be trained through a structured program
- Timely salary payments (plus bonus if you go the extra mile)
- Flexible working hours in a 3-shift system (no night shifts)
- Part-time or full-time: you choose after onboarding
- 24 days of vacation to start
- Commuting allowance for distances over 10 km
- Meal vouchers, free drinks & fruit
- Health insurance benefits: coverage for glasses, dental care & an annual health check
- Multisport card: gym & swimming pool access in the office building
- Modern office with parking and a canteen
- Individual coaching & professional development program
- Talent e-signature & discount app: all digital, all easy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic PC skills
Soft skills
active listeningempathyfriendlinessrespectsolution-oriented mindset