Call Center Agent, Telecommunications
regiocom SE
full-time
Posted on:
Location Type: Hybrid
Location: Alexandroupolis • 🇬🇷 Greece
Visit company websiteSalary
💰 €1,250 - €2,050 per month
Job Level
Mid-LevelSenior
About the role
- Receive and handle incoming customer calls in the telecommunications sector
- Advise and assist customers on technical and contractual matters
- Process customer inquiries and complaints efficiently and with a solution-oriented approach
- Maintain and update the customer database
- Collaborate with other departments to resolve complex customer issues
- Participate in training and professional development to continuously improve service quality
Requirements
- Good communication skills in German
- Basic computer skills and proficiency with common software applications
- Team player with a customer-focused work approach
- Flexible and willing to work shifts
- Motivated to learn and develop professionally
Benefits
- Permanent employment with a future-proof company
- Flexible working hours — part-time and full-time options, with hybrid work possibilities
- Intensive, fully paid on-site training and ongoing support from subject-matter contacts, trainers, and coaches
- Modern and friendly workplace in Alexandroupolis, Greece
- Continuous training opportunities and career advancement
- Motivated, collegial team
- Private health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillscustomer-focused work approachteam playersolution-oriented approachflexibilitymotivation to learnprofessional development