Customer Advisor – Call Center Agent, Telecommunications
regiocom SE
full-time
Posted on:
Location Type: Office
Location: İzmir • 🇹🇷 Turkey
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You bring a smile to customers' faces
- Provide advice on contracts, bills and tariffs
- Ensure customer satisfaction by working with customers to develop effective solutions
- Proactively identify and offer valuable add-on services and optimizations
- Accurately document contacts and outcomes in the system
Requirements
- Experience in telephone-based customer service
- Very good to native-level German language skills, both written and spoken
- Proficient computer skills
- Basic commercial understanding and a strong sales orientation
- Flexibility, teamwork and self-motivation
- Ability to develop and implement sales strategies
- Strong communication skills and conflict-management ability
- Persuasiveness and clear verbal expression
Benefits
- Fixed monthly base salary
- Monthly performance bonuses
- Additional bonus for each closed contract
- Long-term job security through a permanent (open-ended) contract
- Flexible shift scheduling to help you plan your free time
- Private supplemental health insurance
- Meal allowance and travel allowance
- Team events to boost morale and wellbeing
- Support with applying for a work permit (if required)
- Support with relocation from abroad to Turkey
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephone-based customer serviceGerman language skillscomputer skillssales strategies
Soft skills
customer satisfactionflexibilityteamworkself-motivationstrong communication skillsconflict-managementpersuasivenessclear verbal expression