Customer Advisor, Call Center Agent – Energy Project
regiocom SE
full-time
Posted on:
Location Type: Office
Location: İzmir • 🇹🇷 Turkey
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You bring a smile to your customers' faces.
- You handle telephone and written customer inquiries related to contracts, tariffs and billing.
- You answer questions about electricity and gas connections, assist with the use of online portals, and accept fault reports.
- You provide advice on existing contracts and, if needed, on additional related matters.
Requirements
- Experience in telephone customer service is an advantage.
- Very good to native German language skills, both spoken and written.
- Confident PC skills.
- Basic commercial understanding and a healthy sales affinity.
- Flexibility, teamwork and self-motivation.
Benefits
- Long-term prospects in an international team.
- Permanent employment contract, full-time or part-time.
- Secure job in a modern working environment.
- Attractive base salary plus sales commission.
- Comprehensive, fully paid on-site training and ongoing support from subject-matter contacts, trainers and coaches.
- Meal allowance and travel allowance.
- Private supplementary health insurance for your wellbeing.
- Shift-based working hours.
- Personal development opportunities with in-company training programs.
- Support with applying for a work permit (if necessary).
- Assistance with relocation within the country or from abroad.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceflexibilityteamworkself-motivationsales affinity