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Application Engineering Manager
Regal Rexnord. To lead the application engineering team, responsible for technical assistance in the design and integration of customer applications throughout Europe and regions outside of America.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- To lead the application engineering team, responsible for technical assistance in the design and integration of customer applications throughout Europe and regions outside of America.
- Provides technical support to sales staff in determining possible applications of company product to customer requirements.
- May prepare and present demonstrations and applications of company product.
- May provide training and follow-up technical support for customers and distributors.
- Adheres to all divisional health and safety regulations.
- Responsible for associate development and daily coaching of direct reports.
- Managing process of product selection assistance, technical support, and custom or modified product requests based on customer specified requirements.
- Daily mentoring of direct and matrix reports, including conducting quarterly reviews and associate development processes.
- Lead continuous improvement projects within Application Engineering department as well as customer-facing initiatives.
- Customer liaison between Product design, Production and other internal departments.
- Communicate professionally via telephone, e-mail and occasionally in person.
- Interprets customer needs and aids the customer in defining technical and commercial requirements.
- Works with sales team (internal and external) to manage assigned accounts for product direction, profitability, growth, and attaining sales objectives.
- Assists in developing standard procedures and policies to support lean methods in the office environment and performance measurement metrics.
- Assists in defining and implementing marketing plans to gain new customers and achieve sales growth objectives.
Requirements
What you’ll need- Previous technical support, application engineering or customer interfacing experience.
- Experience in leading or supervising associates in a dynamic team environment preferred.
- Demonstrated ability to lead process improvement initiatives.
- Ability to apply effective mentoring methods with focus on associate development.
- Ability to lead by example, sets high standards for effective communications.
- Basic computer skills including Microsoft Office Products (Excel, Word, Power Point & Outlook).
- Previous experience with an ERP/CRM system preferred.
- German language desirable (but not essential).
- Demonstrated ability to learn quickly.
- Excellent oral & written communication skills.
- Superior telephone etiquette.
- Ability to understand and respond to customers in a dynamic, fast-paced environment.
- Demonstrated ability to work independently and in a team environment.
- Ability to work well in stressful situations and to remain calm and positive.
- Ability to manage multiple tasks with frequent interruptions.
- Ability to work with different cultures.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application engineeringtechnical supportprocess improvementmentoringMicrosoft OfficeERP systemCRM system
Soft Skills
leadershipcommunicationcustomer serviceteamworkstress managementmultitaskingcultural awareness