Inside Sales Specialist
Regal Rexnord
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
JuniorMid-Level
Tech Stack
ERPSFDC
About the role
- Reporting to the Customer Service Supervisor, the Inside Sales Specialist is responsible for working cooperatively with the sales team and assigned customers to deliver exceptional sales and customer support.
- Achieves defined sales objectives for assigned accounts.
- Engages in a team-based selling approach consisting of trust, respect, and open communication amongst field sales, customer service, and production teams.
- Establishes and maintains partnerships with new and existing customers by effectively applying the highest level of product knowledge related to the appropriate customer application to maximize sales opportunities.
- Delivers timely solutions to customers’ issues by proposing product and service changes or creating procedures for resolution.
- Works effectively in an intradepartmental environment to ensure transparency of information and cooperation among departments.
- Achieves measurable customer satisfaction scores by proactively addressing customer issues.
- Identifies sales opportunities and utilizes a team-based selling approach to meet defined sales goals.
- Understands and practices strategic and partnership building skills to increase customer satisfaction and trust.
- Embraces industry practices and utilizes appropriate business tools to drive results.
- Manages all customer issues to facilitate timely issue resolution.
- Manages administrative duties related to customer portals and ERP data management for customer orders.
Requirements
- Bachelor’s degree in Industrial Technologies, Mechanical Engineering, Industrial Distribution, or other technical-based fields is beneficial but not required.
- Minimum 2+ years in a customer service role within a production or manufacturing environment required.
- Must understand purchase orders, shop floor processes, and basic logistics to support customers effectively.
- Ability to translate production knowledge into customer support.
- Customer-Facing and Sales Skills: Strong communication skills with experience in customer-facing roles.
- Some sales background is highly encouraged.
- Strong technical aptitude and ability to learn new systems quickly.
- Ability to work collaboratively in a team environment.
- Above-average interpersonal skills with strong time management and organizational capabilities.
- Experience with funnel management and Salesforce.com is a plus (not required).
- Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesproduct knowledgeissue resolutionpurchase ordersshop floor processeslogisticsfunnel managementSalesforce.comdata management
Soft skills
communicationteam collaborationinterpersonal skillstime managementorganizational skillsstrategic skillspartnership buildingcustomer satisfactiontrustrespect