Forward Deployed Engineer – Manager
Regal.io
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $175,000 - $200,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptPython
About the role
- Own end-to-end delivery for new customers, from kickoff to go-live
- Oversee multiple launches at once, ensuring quality, velocity, and customer satisfaction
- Define success metrics and ensure each AI Agent drives measurable business outcomes
- Design and implement integrations via APIs, webhooks, and middleware scripts that connect Regal to customer systems (CRM, telephony, data pipelines, etc.)
- Partner with internal AI and Product teams to configure and QA the customer’s voice agent experience
- Coach and guide a small team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Act as the escalation point for complex technical issues and executive-level customer conversations
- Partner closely with Product, AI, and Customer Success teams to feed insights from customer deployments into product roadmaps and voice model improvements
- Help define and continuously refine Regal’s playbook for implementation excellence
- Analyze post-launch performance metrics to inform A/B testing and iterative improvements to agent performance
- Identify deployment patterns to propose new features or automation opportunities that improve efficiency
- Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
Requirements
- 4–6+ years in a technical, customer-facing role (Forward Deployed Engineer, Solutions Engineer, or Implementation Lead) or a Product/Technical Program Manager role in a tech-driven environment
- Strong working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
- Commercially aware, you understand how great deployments unlock renewals, expansions, and customer advocacy
- Experience designing or managing enterprise integrations
- Proven ability to lead projects and people, balancing customer urgency with long-term scalability
- Strong project management instincts with a knack for simplifying complexity and driving accountability
- “No task too small” mindset, you’re hands-on when needed, but equally comfortable delegating and setting direction
- Excited by Voice AI, automation, and the future of customer experience
Benefits
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsdata flowsJavaScriptPythonintegrationsA/B testingmiddleware scriptsvoice agent experiencedeployment patternsautomation
Soft skills
project managementleadershipcustomer advocacyproblem-solvingcommunicationcoachingprioritizationaccountabilitysimplifying complexityhands-on mindset