AI Forward Deployed Engineer

Regal.io

AI Forward Deployed Engineer leading customer onboarding journeys, integrating Voice AI Agents into systems. Work with founders to drive innovation in customer experience.

Posted 4/21/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Execute end-to-end deployments by treating onboarding as a mini product cycle, integrating AI Agents seamlessly into customer systems and workflows to move the needle on key business metrics.
Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives.
Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems.
Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature.
Build reporting to measure AI Agent performance, partner with customers to refine post-call analysis, and create a roadmap of A/B tests to continuously improve accuracy and outcomes.
Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
As customers gain confidence, surface new use cases and features that can drive ongoing value.

Requirements

What you’ll need

3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant or a PM in a tech environment).
Comfort working with APIs, writing a bit of middleware code when needed, and framing product capabilities for executive stakeholders.
You look beyond the immediate ask, synthesizing business needs, user experience, and platform constraints into a cohesive product vision—and executing on it.
Whether you’re writing a project brief, presenting call flow diagrams, or explaining data integration steps to a CTO, you tailor your message and ensure everyone understands the big picture.
You’re accountable for the success of each deployment, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time.
You’re excited about the potential of Voice AI. Maybe you’ve dabbled in conversational design, prompt engineering, or user research for voice interfaces.
You thrive in fast-paced, ambiguous environments where you can shape processes, influence product direction, and drive revenue.
You should expect to travel 1 week per month.

Benefits

Comp & perks

Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!

ATS Keywords

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Hard Skills & Tools

API integrationmiddleware codingdata integrationA/B testingreportingconversational designprompt engineeringuser researchdeployment planningperformance measurement

Soft Skills

collaborationcommunicationproblem-solvingaccountabilityadaptabilityproject managementstakeholder managementstrategic thinkinginfluencingcustomer engagement