Senior Sales Operations Manager
Refresco
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $101,945 - $123,138 per year
Job Level
About the role
- Serve as the senior point of escalation for complex customer issues, production challenges, material risks, and cross‑functional blockers.
- Own execution for large, strategic, or high‑volume CoPack customers across multiple manufacturing sites.
- Lead strategic operational planning for assigned accounts, including capacity alignment, supply chain readiness, and capability assessments.
- Provide expert-level operational insights to Account Managers and Commercial leadership.
- Lead large‑scale projects, including new product launches, formula/packaging changes, and multi‑plant commercialization efforts.
- Oversee full plant trial management: scope definition, agenda development, trial execution, data capture, and cross‑functional alignment on next steps.
- Anticipate technical and operational risks and proactively develop mitigation plans.
- Ensure post‑trial learnings are documented, communicated, and integrated into future planning.
- Own key Sales Operations processes including demand input, customer execution planning, operational scorecarding, and KPI reporting across assigned customers.
- Lead advanced data analysis to identify trends, risks, and opportunities for efficiency and cost reduction.
- Create and maintain CoPack resource hubs/knowledge libraries.
- Lead high‑level internal & external meetings (Ops, Supply Chain, R&D, Finance) as needed to align teams on customer priorities, risks, and actions.
- Identify systemic issues and lead cross-functional initiatives to improve execution speed, quality, and efficiency.
- Mentor and coach Sales Operations Managers to develop technical capabilities, project-management skills, and cross-functional fluency.
Requirements
- BA/BS required; advanced degree or technical degree preferred.
- 7–10+ years of experience in CPG sales, sales operations, manufacturing, supply chain, project management or commercialization.
- Demonstrated experience managing large customer portfolios or major commercial projects.
- Prior mentorship or indirect leadership experience preferred.
- Expert-level ability to manage complex, multi-plant customers.
- Advanced project and program management capability, with proven success leading large-scale technical initiatives.
- Highly analytical with comfort navigating operational, engineering, and performance data.
- Exceptional communication skills; able to translate technical details into clear business insights.
- Strong internal presence; able to influence leaders across Operations, Supply Chain, Engineering, and Commercial.
- Deep knowledge of manufacturing, supply chain workflows, commercial processes, and plant operations.
- Proficiency in Microsoft Office, SAP, CRM systems, and advanced reporting tools.
- Ability to independently make decisions in ambiguous situations and drive alignment across functions.
Benefits
- Medical/Dental/Vision Insurance
- Health Savings Accounts and Flexible Spending Accounts
- Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
- Short-term disability and long-term disability
- Pet Insurance
- Legal Benefits
- 401(k) Savings Plan with Company Match
- 12 Paid Holidays
- 10 Vacation Days and 5 Paid (Sick) Time Off Days
- Well-being Benefit Discount and Total Reward Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analysiscapacity alignmentsupply chain readinessKPI reportingcommercializationtrial managementrisk mitigationcustomer execution planningtechnical capabilities
Soft Skills
communication skillsmentorshipleadershipinfluencinganalytical thinkingcross-functional collaborationproblem-solvingstrategic planningorganizational skillsadaptability