Reformation

Bilingual

• Provide consistently magical customer service across all customer service channels.
• Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
• Support the Customer Strategy and International Digital team with small projects and translations 
• Gain insight into all aspects of the business and develop exposure to various teams.

Customer Love Associate, French-Bilingual