Customer Love Associate, French-Bilingual

Reformation

full-time

Posted on: 8/19/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $18 - $19 per hour

JuniorMid-Level

About the role

Provide consistently magical customer service across all customer service channels.
Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
Support the Customer Strategy and International Digital team with small projects and translations
Gain insight into all aspects of the business and develop exposure to various teams.

Must be based out of Texas
Have 1 year of experience utilizing the French and English languages in a professional work environment.
Minimum 1 year of customer service experience
Strong written and verbal communication skills in both English and French, across all customer service channels, including email, chat, and text messaging
Smart, incredibly organized, and driven toward excellence
Passionate about Reformation’s mission and products
Excited to work at a fast-growing company
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Able to meet deadlines consistently while juggling multiple tasks
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations
Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite