Bilingual Personal Banker
Wells Fargo
Customer Love Associate, French-Bilingual
Reformation
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Provide consistently magical customer service across all customer service channels.
- Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
- Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
- Support the Customer Strategy and International Digital team with small projects and translations
- Gain insight into all aspects of the business and develop exposure to various teams.
Requirements
- Must be based out of Texas
- Have 1 year of experience utilizing the French and English languages in a professional work environment.
- Minimum 1 year of customer service experience
- Strong written and verbal communication skills in both English and French, across all customer service channels, including email, chat, and text messaging
- Smart, incredibly organized, and driven toward excellence
- Passionate about Reformation’s mission and products
- Excited to work at a fast-growing company
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Able to meet deadlines consistently while juggling multiple tasks
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
- Prior experience on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
