Fractional Head of Customer Success

Reflow

Fractional Head of Customer Success at Reflow managing customer success team and full customer lifecycle. Focused on hiring and performance for globally distributed teams from the start.

Posted 6/12/2026part-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Manage our two CSMs
Start super hands-on to learn the product, but then quickly focus on team management and performance
Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance
Shadow relevant customer conversations
Own the full customer lifecycle from pilot through expansion
Act as the founder's single point of contact for Customer Success

Requirements

What you’ll need

Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyers
Significant experience managing CS teams, hiring, firing, and setting performance standards
Designed the full CS lifecycle end-to-end
Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency
Based in the USA or Canada only
Nice-to-haves: Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products
You've built out the founding CS team

Benefits

Comp & perks

High ownership over technical hiring at an early-stage company.
Direct partnership with the Founder
Opportunity to shape how Reflow hires globally from the ground up.
Flexible, remote, fractional setup with high trust and high expectations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementteam managementperformance managementhiringonboardingcustomer lifecycle managementdata analysisworkflow management

Soft Skills

leadershipcommunicationinterpersonal skillsefficiencyproblem-solving