Lifecycle Operations Lead

Referral Jobs (askreferral.io)

Lifecycle Operations Lead supporting Employee Relations and Transitions within Remote's global HR framework. Drive process improvement, automation, and AI adoption across operational workflows.

Posted 5/14/2026full-timeRemote • 🏈 Anywhere in North AmericaSenior💰 $36,900 - $93,400 per yearWebsite

About the role

Key responsibilities & impact

Improve customer experience and trust: Reduce turnaround time and rework across resignations, conversions, and offboarding journeys, while improving clarity of communication and outcomes.
Increase operational capacity and scalability: Standardize workflows, build automation, and reduce active handling time so the team can handle growth without compromising quality.
Strengthen compliance and risk management: Embed guardrails into processes and tooling to ensure consistent, auditable handling of sensitive employee events across countries.
Enable cross functional execution: Turn lessons learned from cases into actionable improvements with Product, Engineering, and other Lifecycle teams.
Improve visibility and decision making: Build reporting and dashboards that help leaders understand performance, drivers of backlog, and the impact of changes over time.

Requirements

What you’ll need

Strong and demonstrable experience working in a large-volume / high-complexity tech enabled operational team across diverse global regions and countries
Strong and demonstrable technical expertise in workflow and data processing systems, with a tech mindset and drive to automation
Hands on experience identifying, piloting, and scaling AI enabled workflows, including prompt based tools, knowledge retrieval, summarization, and decision support, with a strong focus on quality, privacy, and risk
Ability to define AI success metrics and evaluate outcomes, such as cycle time reduction, quality improvements, and risk reduction
A productivity champion who constantly seeks ways to improve and accelerate the team's work, with a clear bias for action and continuous operational efficiency.
Proven capability to design and implement operational workflows aimed at improving efficiency, productivity and accuracy
Strong analytical skills and advanced data analysis experience using data and BI tools with a special focus on operational metrics
Be able to go from “scout to scale” and actually start things up, successfully handling projects with little management supervision
Excellent communication, influencing, conflict management, and negotiation skills, with the ability to independently lead challenging conversations and drive positive outcomes
Writes and speaks fluent English
Experience working in a startup or high-growth environment is highly desirable
It's not required to have experience working remotely, but considered a plus.

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow systemsdata processing systemsAI enabled workflowsprompt based toolsknowledge retrievalsummarizationdecision supportdata analysisBI toolsoperational workflows

Soft Skills

analytical skillscommunication skillsinfluencing skillsconflict managementnegotiation skillsproductivity championbias for actioncontinuous operational efficiencyindependent project handlingleadership