Referral Jobs (askreferral.io)

Manager, PEO Payroll Implementations

Referral Jobs (askreferral.io)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $112,500 - $126,600 per year

About the role

  • Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
  • Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
  • develop and implement detailed standard operating procedures
  • ensuring detailed government payroll compliance regulations are documented
  • develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
  • track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
  • identify opportunities for efficiencies in the product that create a better user experience.
  • Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
  • Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
  • Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with PEO payroll regulations.

Requirements

  • 5+ years of PEO Payroll end to end experience with all states.
  • 5+ years of PEO Payroll Customer Implementation experience in a SaaS environment.
  • 5+ years team management or customer account management or equivalent experience.
  • Advanced knowledge in implementing customer’s payroll structure in multiple states to ensure statutory compliance.
  • You are passionate about leading and growing a team.
  • Strong knowledge of creating standard operating procedures.
  • Critical problem-solving abilities with excellent and empathetic communications skills.
  • Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
  • Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
  • Proficient in using Google Sheets and working in a MacBook Pro environment.
  • Not required but is considered a plus if you have a working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce and Worklio.
  • You understand the need and idea to work largely asynchronously.
  • It's not required to have experience working remotely, but is considered a plus.
  • Required: You must write and speak fluent English.
  • Demonstrates strong automation and AI capabilities
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PEO PayrollCustomer ImplementationStandard Operating ProceduresStatutory ComplianceProcess ScalingAutomationMetrics TrackingProblem-SolvingTeam ManagementCustomer Account Management
Soft Skills
CoachingMentorshipCommunicationAdaptabilityEmpathyLeadershipCollaborationCritical ThinkingCustomer RetentionImpact Orientation