Referral Jobs (askreferral.io)

Onboarding Operations Lead

Referral Jobs (askreferral.io)

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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Salary

💰 $35,250 - $89,250 per year

Job Level

Senior

About the role

  • Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision.
  • Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably.
  • Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement.
  • Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users.
  • Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
  • Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements.
  • Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
  • Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction.
  • Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
  • Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

Requirements

  • Demonstrated capability to operate independently within operations, delivering work that spans beyond individual tasks and contributes to team-level outcomes in a global environment.
  • A manager of one who operates with strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently in a fast-moving environment.
  • Strong operational expertise across a wide range of global countries and regions.
  • An analytical mindset with excellent problem-solving abilities.
  • Ability to adapt to a fast-paced, international environment while working autonomously and making a meaningful impact.
  • Comfortable moving from “scout to scale”, taking initiatives from early exploration through to sustainable delivery.
  • Strong capability and focus on SLAs, operational metrics, and performance outcomes.
  • Demonstrated aptitude and appetite for innovating and optimising processes, including delivering automation and systems improvements.
  • Strong, demonstrable technical expertise in HR and operations systems, with a technological mindset and hands-on exposure to workflow automation, system configuration, and integrations.
  • Experience supporting cross-functional HR lifecycle operations (e.g. onboarding, mobility, transitions) in a global environment.
  • Experience translating operational requirements into system or automation enhancements in partnership with Product, Engineering, or IT teams.
  • Proven ability to manage and deliver projects assigned by a manager, from initiation through execution.
  • Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively.
  • A strong understanding of asynchronous work and a demonstrated history of working effectively in distributed teams.
  • High level of proficiency in English, both written and spoken.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow automationsystem configurationintegrationsoperational metricsperformance outcomesprocess optimizationtechnical expertise in HR systemsanalytical mindsetproblem-solving abilitiesproject management
Soft Skills
ownershipautonomycommunication skillsinfluencing skillsconflict managementnegotiation skillsadaptabilitycollaborationmentorshipleadership