Manager, Global Payroll Implementation
Referral Jobs (askreferral.io)
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Europe
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About the role
- Lead, coach, and mentor the Global Payroll Implementation team — fostering a culture of trust, accountability, and excellence.
- Support the professional growth of team members, identifying development opportunities and promoting collaboration across regions.
- Act as a strategic escalation point for complex implementation issues and ensure timely, effective resolution.
- Own the delivery of global payroll implementation projects, ensuring timelines, quality, and compliance standards are consistently met.
- Monitor progress against KPIs and SLAs, identifying risks early and implementing corrective actions.
- Support team leads and specialists with issue resolution, prioritisation, and workload balancing across multiple projects.
- Ensure smooth transitions between Sales handover, Implementation, and Payroll Operations phases.
- Standardise and continuously improve global payroll implementation processes, tools, and documentation.
- Partner with cross-functional teams (Product, Payroll Ops, Legal, Customer Success) to enhance workflows, automation, and system integrations.
- Lead or support user acceptance testing (UAT), process validations, and change management initiatives for platform or procedural updates.
- Ensure that implementation documentation, SOPs, and audit trails are accurate, complete, and easily accessible to operational teams.
- Serve as the primary point of contact for key internal stakeholders, ensuring visibility into implementation progress, risks, and performance metrics.
- Collaborate closely with Sales and Customer Success to align implementation readiness and set realistic client expectations.
- Represent the implementation function in internal initiatives, contributing insights to shape global payroll strategy and operational excellence.
Requirements
- Extensive experience managing global or regional payroll implementations in a complex, high-growth environment.
- Deep understanding of end-to-end payroll processes, from onboarding to compliance handover.
- Demonstrated ability to lead, coach, and empower high-performing teams — you value autonomy and avoid micromanagement.
- Strong project management and organisational skills; capable of balancing multiple priorities and deadlines.
- Excellent communication and stakeholder management abilities — able to explain technical or regulatory topics clearly and confidently.
- Experience driving process improvement and working with payroll systems (e.g., SAP, Workday, or similar) and tools like Excel or Google Sheets.
- Analytical and solutions-focused mindset — you enjoy solving operational challenges and making systems better.
- Comfortable working asynchronously in a distributed, fast-paced environment.
- Fluent in English (written and spoken); additional languages are a plus.
- Prior experience working remotely is not required but considered an advantage.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
global payroll implementationend-to-end payroll processesproject managementprocess improvementuser acceptance testingchange managementKPI monitoringSLA managementrisk identificationcompliance standards
Soft Skills
leadershipcoachingmentoringcommunicationstakeholder managementorganizational skillsanalytical mindsetsolutions-focusedcollaborationautonomy