Global Automotive Market Manager
Ecologi | B Corp™
Regional Test Centre Manager
Reed
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £38,000 - £46,000 per year
Job Level
JuniorMid-Level
About the role
- Manage the day-to-day delivery of the Test Centre Network service in multiple test centre sites.
- Ensure high quality performance & adherence to operational policies & procedures.
- Manage staff shifts using Joined Up.
- Provide ID checking, invigilation & security checks as needed.
- Conduct Regular Performance Management meetings, Team Performance and caseload conferencing reviews.
- Provide technical expert support and advice for the team.
- Monitor quality of customer service and implement improvements based on customer survey results.
Requirements
- Significant experience of working in a management/supervision position with exposure to testing & customer service environments.
- Experience performing administration & invigilation functions within a testing environment.
- Demonstrable success of managing a team to achieve performance KPIs through regular checks against targets, performance reviews/observations & implementation of performance improvement plans/strategies to ensure maximisation of productivity & performance.
- Evidence of effectively leading a team, motivating, coaching & supporting them with their development.
- Significant experience creating & managing staff shift rotas to fit with opening time schedules.
- Knowledge/understanding of conducting risk assessments & maintaining health & safety procedures.
- Experience/knowledge of supporting people with additional requirements & understanding their needs.
- Technical skills including strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
Benefits
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrationinvigilationperformance managementrisk assessmentshealth and safety procedurescustomer serviceKPI managementshift managementnumeracyspreadsheet skills
Soft skills
team leadershipmotivationcoachingsupporting developmentcommunicationrecord keepingcustomer service improvementperformance reviewsproblem solvinginterpersonal skills
