Solutions Engineer
Redwood Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudERPETLJavaLinuxSQL
About the role
- Serve as the primary technical and strategic partner for Redwood’s existing customers.
- Ensure customers realize maximum value from their Redwood investments by driving adoption and uncovering new opportunities for expansion.
- Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
- Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps and risk areas to create “get-well” plans.
- Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
- Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
- Act as the technical liaison and escalation point for your accounts.
Requirements
- Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
- Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
- Ability to troubleshoot technical issues at a high level.
- High-level understanding of organizational structures in large enterprises and their typical challenges.
- High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
- Experience with SAP ERP solutions is preferred.
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
- Experience with LLMs and AI solutions is preferred.
- Ability to quickly learn, articulate, and demonstrate complex solutions.
- Exceptional written, verbal, and presentation skills for technical and executive audiences.
- Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.
- Analytical and structured approach to problem-solving and process improvement.
- Willingness to travel approximately 20–40%, depending on customer and business needs.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cloud InfrastructureERPDatabasesETLMFTJavaSAP ABAPSQL DeveloperNetworkingTroubleshooting
Soft skills
relationship buildingcustomer successproblem-solvingorganizational skillspresentation skillscommunication skillsanalytical skillscollaborationstrategic thinkingadaptability