Business Account Coordinator

Redwing Shoes

Business Account Coordinator delivering exceptional service to industrial customers at Red Wing Shoe Company. Collaborating with the Industrial Team and supporting account management responsibilities.

Posted 7/31/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $38,800 - $50,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on professionalism and empathy, while effectively managing account setup and customer program administration. Proficient in utilizing CRM platforms and Microsoft Office Suite to support account management and resolve customer inquiries.

Highest-signal resume keywords

Customer Service ExcellenceAccount Management SupportCRM Platform ExperienceMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAccount CoordinationSales SupportOrder Management SystemsRecord Management

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementTeam Collaboration

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer-Facing RoleEcommerceCustomer Program AdministrationCustomer InquiriesProfessionalism

About the role

Key responsibilities & impact

Deliver remarkable customer service to Industrial Customers and Retailers
Collaborate with the Industrial Team to assist in account management
Provide timely, friendly, and knowledgeable service
Educate and assist customers about product and services
Assist with Ecomm online orders

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role
Experience resolving customer inquiries and providing support through phone, email, and other communication channels
Experience managing detailed information, maintaining accurate records, and working within multiple systems
Demonstrated ability to deliver exceptional customer service with professionalism, empathy, and a solutions-oriented approach
Strong problem-solving, organizational, and time-management skills with attention to detail
Excellent verbal and written communication skills and the ability to build positive relationships with customers and internal business partners
Ability to support account setup, maintenance, and customer program administration while managing multiple priorities
Ability to work independently and collaboratively in a team environment
Ability to investigate and resolve customer concerns in a timely and professional manner
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
Experience using CRM platforms, preferably Salesforce
Experience working with order management systems and customer service applications

Benefits

Comp & perks

medical, dental, and vision coverage
health savings and flexible spending accounts
life and disability insurance
generous paid time off and holidays
401(k) match
employee discounts
well-being benefits like free EAP services
financial planning assistance
well-being coaching