Business Account Specialist

Redwing Shoes

Business Account Specialist at Red Wing Shoe Company providing customer service and support during onboarding and order management. Responsible for maintaining customer relationships and ensuring high satisfaction.

Posted 6/27/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $45,300 - $58,900 per yearWebsite

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Deliver remarkable customer service to our Industrial and DTI customers
Provide expert support during onboarding
Ensure timely and accurate order management
Promptly address customer inquiries and resolve any issues
Develop and maintain an in-depth knowledge and expertise in our Red Wing for Business programs, services, products, pricing, and procedures
Provide dedicated customers with an exceptional customer experience, exceeding their expectations through friendly, knowledgeable, and timely service
Collaborate with our sales team and customers to facilitate a smooth onboarding process for new accounts
Engage in quarterly and annual account review calls to ensure customers are leveraging our capabilities and experiencing outstanding service
Serve as a Tier 2 resource for problem resolution, assisting both customers and team members
Identify customers' invoicing needs and propose solutions that align with their program specifications
Document all customer interactions and information accurately in Salesforce.com
Execute defined processes to maintain the integrity of Customer Master Data in our system

Requirements

What you’ll need

Bachelor's degree or equivalent to four years of related experience/training; or an equivalent combination of education and experience
Strong knowledge of our product offerings and services
Experience with a wide range of information systems, including ERP, CRM, reporting tools, and others
Ability to work independently on tasks with controlled access/authorization
Exceptional attention to detail while handling multiple or repetitive tasks
Demonstrated commitment to accuracy and quality while meeting goals and deadlines
High level of integrity while managing multiple priorities and responsibilities
Ability to enforce guidelines and procedures
Strong analytical and problem-solving skills
Excellent interpersonal skills and the ability to thrive in a team environment

Benefits

Comp & perks

medical, dental, and vision coverage
health savings and flexible spending accounts
life and disability insurance
generous paid time off and holidays
401(k) match
employee discounts
valuable well-being benefits like free EAP services
financial planning assistance
well-being coaching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementcustomer serviceproblem resolutiondata accuracyanalytical skillsattention to detailonboardinginvoicing solutionscustomer interaction documentation

Soft Skills

interpersonal skillsteam collaborationindependenceintegritycommitment to qualitytime managementproblem-solvingcustomer experience focusability to enforce guidelines

Certifications

Bachelor's degree