Customer Enablement & Implementation Manager

RedTeam - Construction Technology

Lead Implementation Team at RedTeam Software, focusing on scalable onboarding in the construction domain. Utilize technology and AI to enhance customer enablement processes.

Posted 4/22/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Redesign the Onboarding Model (Primary Focus)
Lead & Evolve the Implementation Team
Build a Scalable Enablement Engine
Create Training Content That Replaces Live Training
Leverage AI & Automation
Optimize for Efficiency & Outcomes
Cross-Functional Partnership

Requirements

What you’ll need

5–10+ years in SaaS, ideally in onboarding, customer success operations, enablement, or product-led growth
Experience managing a team, preferably in implementation, onboarding, or customer success
Proven track record of improving onboarding efficiency or scaling delivery models
Strong systems thinker—you naturally look to replace manual work with automation
Comfortable leveraging AI tools and emerging technologies to improve workflows
Experience creating customer-facing training content (video, LMS, guides), with a focus on scalability
Data-driven mindset with the ability to measure and improve outcomes
Builder mentality—you create structure where it doesn’t exist
Strong cross-functional collaborator who can influence without direct authority
Bonus: experience with LMS platforms (Skilljar preferred) and in-product onboarding tools.

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSonboardingcustomer success operationsenablementproduct-led growthautomationtraining content creationdata analysisLMSin-product onboarding tools

Soft Skills

team managementsystems thinkingcross-functional collaborationinfluence without authoritybuilder mentalitydata-driven mindsetefficiency optimizationoutcome measurement