REDspace Inc.

IT Support

• Support end users in day-to-day IT tasks, including troubleshooting of workstations, printers, test devices and other office IT equipment or services.
• Acting as a liaison between end users and administrators as needed to provide an additional level of support;
• Monitoring support inboxes, tickets, and Slack support channels.
• Provide training and support to end-users on how to use computer systems, software, and hardware. Answer questions, provide guidance, and troubleshoot issues as needed.
• Assist in the registration and management of the hardware and software inventory.
• Action emails and request and/or pass on to appropriate developer teams.
• Manage the lease return process and roll out of new assets.
• Communicate support issues to developers and contribute to client application problem solving.
• Provide exceptional customer service to customers and internal groups.
• Participate in problem resolution in a multiplatform environment, propose changes that will prevent further occurrences.
• Perform routine maintenance tasks, such as updating software and performing system backups. Make recommendations for upgrades to hardware and software to improve system performance.
• Attend regular Application Support meetings to keep abreast of upcoming projects and ongoing support flows.
• Take ownership of problems and management assigned tasks completing them in a timely fashion.
• Develop, maintain process documentation on support processes and procedures.
• Multitask handling support tasks and hitting multiple project targets while working in a dynamic environment.
• Other duties as required.

IT Support Specialist