RedSeal, Inc.

Sales

• Meet and exceed territory goals on a quarterly and annual basis.
• Build a strong pipeline of opportunities, closely manage the sales process, and work leads to closure.
• Cultivate strategic relationships with key executives, sponsors, and influencers.
• Use existing CRM system to accurately document and forecast the reporting of opportunities to management.
• Articulate RedSeal value proposition to prospective customers, channel partners, and at marketing events.
• Solicit and provide customer feedback to internal RedSeal teams.
• Understand and comply with sales process.
• Coordinate and collaborate with the Pre and Post Sales Organization to ensure the utilization of resources to exceed customer expectations and satisfaction.
• Establish strong internal relationships with all functional areas.
• Attend industry forums, tradeshows and events, as required.
• Plan and implement regional marketing events based on budget allocation.
• Collaborate with assigned Territory Development Manager to expand existing accounts and penetrate new accounts by targeting accounts and buying influences by name/title to schedule meaningful sales activities (e.g., GoToMeeting’s and face-to-face Sales calls).
• Collaborate with assigned Presales Systems Engineers to develop and position RedSeal solutions to existing customers and prospects.
• Forecast with a high degree of accuracy through Salesforce.com.
• Provide timely communication and follow-up to customers and partners, consistently meets the customers’ expectations.
• Provide pertinent market and competitive information to the organization.

Sales Director, Federal DoD

Engineer

• Become the expert backing the tech support team for network security.
• Troubleshoot and replicate customer issues including reviews of network device config files, server logs, XML etc.
• Join calls with customers to assist in troubleshooting or fixing.
• Research technical information on networking devices and apply your research to customer or product issues.
• Engage with and work side by side with R&D engineers if you need their help.
• Debug and reproduce complex customer environments to isolate issues and validate fixes.
• Prioritize, communicate, and track requests and for product fixes to developers and test the results.
• Ensure that tech support and management is updated on the status of each case.
• Validate the fixes installed correctly.

Escalation Engineer

• Meet and exceed territory goals on a quarterly and annual basis.
• Build a strong pipeline of opportunities, closely manage the sales process, and work leads to closure.
• Cultivate strategic relationships with key executives, sponsors, and influencers.
• Use existing CRM system to accurately document and forecast the reporting of opportunities to management.
• Articulate RedSeal value proposition to prospective customers, channel partners, and at marketing events.
• Solicit and provide customer feedback to internal RedSeal teams.
• Understand and comply with sales process.
• Coordinate and collaborate with the Pre & Post Sales Organization to ensure the utilization of resources to exceed customer expectations and satisfaction.
• Establish strong internal relationships with all functional areas.
• Attend industry forums, tradeshows and events, as required.
• Plan and implement regional marketing events based on budget allocation.
• Collaborate with assigned Territory Development Manager to expand existing accounts and penetrate new accounts by targeting accounts and buying influences by name/title to schedule meaningful sales activities (e.g., GoToMeeting’s and face-to-face Sales calls).
• Collaborate with assigned Presales Systems Engineers to develop and position RedSeal solutions to existing customers and prospects.
• Forecast with a high degree of accuracy through Salesforce.com.
• Provide timely communication and follow-up to customers and partners, consistently meets the customers’ expectations.
• Provide pertinent market and competitive information to the organization.

Sales Director, Federal Civilian

• Meet and exceed both quarterly and annual bookings goals.
• Create and develop pipeline of qualified opportunities to capture new logos and expand the platform within current customers.
• Accurately (90% or better) forecast monthly, quarterly and annual close rates.
• Achieve 95% or better support renewal rate for existing customers.
• Maintain up-to-date information (activities, next steps, support cases, technical blockers, etc.) on active pipeline opportunities within Salesforce.com.
• Build and maintain trusted relationships with associates and customers.
• Commit to building pipeline through new logo pursuits and expand existing customer footprint
• Coordinate and collaborate with the Sales Engineering (pre-sales) and Professional Services (post-sales) organizations to ensure the availability of technical resources to meet customer and sales requirements.
• Develop deep understanding of RedSeal Platform capabilities in order to present to multiple persona (technical user through executive) within current and prospect customers.
• Understand and effectively navigate complex procurement processes by building executive relationships with key purchasers and influencers.
• Develop business strategies and solutions for complex and multi-faceted customer problems.
• Coordinate with appropriate RedSeal groups to generate and deliver winning proposals, RFI/RFP responses and Statements of Work.
• Maintain, track and report standardized sales metrics to leadership on a regular basis.
• Provide periodic reports, as required, to management on key opportunities, new business, business at risk, market trends and the competitive landscape, including pricing and feature sets.
• Provide customer feedback to other RedSeal teams regarding product, market development and other sales opportunities.
• Influence and negotiate with peers, partners and customers using a Win/Win philosophy.
• Identify and attend industry forums, tradeshows and events, as required.