LTC Onboarding Specialist
RedSail Technologies
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Tech Stack
About the role
- Guide pharmacies through startup, configuration, conversion, training, and provide support through go-live
- Understand customer needs and identify opportunities to streamline pharmacy operations
- Advise internal team members of current implementation status and escalate risks
- Participate in onboarding meetings as needed
- Conduct training for new customers and ongoing training
- Collaborate with pharmacy customers for data clean-up and validate data accuracy
- Perform end-to-end testing of the application
- Provide go-live support and troubleshoot pharmacy software applications
- Travel to customer sites or business-related functions as necessary
- Support product sales demos by demonstrating workflows and best practices
Requirements
- Associate’s degree and/or equivalent experience in education or pharmacy-related field
- 3+ years’ experience with long-term care pharmacy operations and workflow processes
- Experience delivering excellent customer service
- Ability to quickly learn new software and emerging technologies
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Certified Pharmacy Technician (CPhT) (preferred)
- Knowledge of applicable state, federal, and DEA regulations (preferred)
- Familiarity with cloud base software in healthcare or pharmacy settings (preferred)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pharmacy operationsworkflow processesdata clean-updata accuracy validationend-to-end testingtroubleshootingsoftware configurationsoftware implementationcustomer trainingcustomer support
Soft skills
customer servicecollaborationindependenceadaptabilitycommunicationproblem-solvingrisk managementtraining deliveryattention to detailtime management
Certifications
Certified Pharmacy Technician (CPhT)Associate’s degree in pharmacy-related field