Own the long-term roadmap for our community tech stack. Ensure all tools (CRM, third-party platforms, automation layers) are integrated, scalable, and evolving ahead of our operational needs.
Act as the primary architect for our community CRM. You will be responsible for ensuring data integrity, building custom objects, and creating seamless hand-offs between Community and Success teams. Your goal is to drive 100% adoption for primary relationship-management use cases.
Lead the selection, vendor management, and rollout of new tools. You will design end-to-end workflows that bridge the gap between community engagement and business data, ensuring high adoption and minimal technical debt.
Partner with the Community team to define how we measure health, tiers, and growth. You will support and build the data pipelines and dashboards that demonstrate the ROI of our programs to executive leadership.
Navigate a complex stakeholder environment (CorpEng, Privacy, IT) to ensure all community tools meet Reddit’s high standards for security and user trust.

Requirements

7-10+ years in Technical Program Management, Systems Architecture, or Community Operations, preferably in a high-growth tech environment.
Expert-level knowledge of CRM architecture (e.g., Salesforce, HubSpot) and how to bend these tools to fit non-traditional community workflows.
You speak the language of engineers and data scientists. You have experience with APIs, webhooks, and CRM tools (e.g., Salesforce, Zendesk, HubSpot, Tableau, BigQuery, or SQL).
You have a proven ability to thrive in an adaptive, fast-paced environment. You are comfortable moving from high-level strategy to "hands-on-keyboard" implementation.
Exceptional ability to translate complex technical requirements into clear project plans for non-technical stakeholders, and vice versa.

Benefits

Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

CRM architecturedata integritycustom objectsdata pipelinesdashboardsAPIswebhooksSQLTableauBigQuery

Soft skills

leadershipcommunicationadaptabilityproject managementstakeholder managementstrategic thinkingproblem-solvingcollaborationtechnical translationdata-driven decision making