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Franchise Operations Director
Red RoofFranchise Operations Director providing operational support and coordination for franchise partners in the hospitality industry. Managing openings, transfers, and ensuring brand standards are met.
About the role
Key responsibilities & impact- Coordinates support for franchise partners with Design and Construction for PIP support
- Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees
- Works closely with other departments to provide operational support for franchise partners
- Reviews inn level rate strategies, marketing strategies, and quality/service standards to ensure the inn meets brand goals
- Promotes growth, upholds brand standards, policies, and procedures, and implements brand initiatives
- Acts as trainer and coach for franchisees in the area of customer service and guest relations
- Analyzes financial reports of the franchise operations department
- Ensures franchise partners, FAC members, owners, and operators’ business support needs are met
Requirements
What you’ll need- Bachelor’s degree in a related field or equivalent work experience
- 5 years of hospitality hotel operations experience with a proven track record
- Hotel franchise operations experience preferred
- Goal-oriented and self-motivated individual with excellent relationship-building skills
- Ability to work with different cultural backgrounds
- Home-based position requiring 90% travel
- Analytical and critical thinking skills with an advanced understanding of cash flow and profitability
- Excellent verbal and written communication, presentation, and reporting skills
- Computer literate and proficient in Microsoft Office
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Financial ReportingRate Strategy AnalysisOperational SupportQuality/Service Standards ReviewAnalytical Skills
Soft Skills
Goal-OrientedSelf-MotivatedExcellent Communication SkillsCultural SensitivityCoaching Skills
Certifications
Bachelor’s Degree in Related Field