Customer Support

• Provides support to staff in Crisis Unit
• Assists nurses with various group/individual activities, including set up and clean up
• Listens and responds effectively to consumers, reports observations to nurse for progress notes, assists and completes paperwork for various duties
• Applies knowledge to identify issues and internal problems
• Maintains contact with consumers as required to coordinate activities on unit
• Participates in recreational activities while ensuring safety for staff and high-risk consumer population
• Demonstrates awareness in high-risk environment; follows detailed procedures and maintains contact (at times 1:1) for high risk consumers
• Assists team members in verbal and physical interventions to ensure safety of consumers
• Assists in basic cooking and cleaning for program needs (if applicable)
• Monitors supplies and coordinates or makes purchases to assure necessary items are available including games, supplies, refreshments, etc
• Participates in ongoing in-service education as required
• Attends staff meetings, workshops, and seminars as required
• Executes a wide variety of tasks and changes focus quickly as demands change
• Supports and assists with the facilitation of Care Plans for consumers
• Performs other duties as required

Crisis Support Specialist

Job Level

About the role

Requirements

Applicant Tracking System Keywords

Soft skills

Certifications