Manager, Residency Services
Red River
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
PMP
About the role
- Identifying new Residency Services sales opportunities in a Direct Sales role
- Supporting the Red River sales organization in an Overlay Sales role
- Managing and developing a team of Red River employees and contractors working in the field as active residents
- Managing operations and fulfillment on awarded task orders/purchase orders
- Creating and leading Residency Services Practice that deploys dedicated engineers, project managers, and business analysts to customers
- Growing line of business organically, independently, and along with the sales team
- Managing the profit and loss of the practice as its own cost center
- Tracking engineering burn rates for Time and Material projects
- Ensuring successful delivery of contractual documents for Firm Fixed Price contracts
- Reporting on sold as margin (GP%) and delivered as margin (GP%) using Estimate to Complete (ETC) calculations and Estimate at Completion (EAC)
- Building service credits for residency services that enable customers to purchase services in advance quickly and easily
- Supervising a team of direct reports, consisting of Consultants, Systems Engineers and Operations Support staff
Requirements
- Requires a bachelor's degree or equivalent experience
- Knowledge of ITIL v4 foundations and PMI methodology
- At least eight years in sales and/or operation management
- Familiar with a variety of markets, including Federal, SLED, and Commercial
- Experience as part of a VAR within the past five years
- Able to forecast revenue and profit monthly, quarterly, and yearly
- Certification in ITIL v4 Foundations (preferred)
- Certification in PMP (preferred)
- Operational leadership experience within the past five years (preferred)
- Continuous improvement in delivery and processes (preferred)
- Able to work autonomously and close deals independently (preferred)
Benefits
- Red River offers a competitive salary
- excellent benefits
- an exceptional work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementoperations managementproject managementprofit and loss managementrevenue forecastingcontractual document deliveryengineering burn rate trackingEstimate to Complete (ETC)Estimate at Completion (EAC)service credit building
Soft skills
team managementleadershipautonomycommunicationorganizational skillscustomer relationship managementstrategic thinkingproblem-solvingcollaborationcontinuous improvement
Certifications
bachelor's degreeITIL v4 FoundationsPMP