Red Oak ISD

Product Operations Associate

Red Oak ISD

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Support day-to-day administration of Pendo, including feature tagging, data validation, and basic governance.
  • Build and maintain Pendo dashboards and reports to track feature usage, adoption, and user behavior.
  • Assist Product Managers with defining and tracking success metrics.
  • Help translate product usage data into simple, actionable insights.
  • Create and maintain Pendo in-app guides, tooltips, walkthroughs, and announcements.
  • Support product launches with in-app messaging and adoption tracking.
  • Help analyze results from in-app experiments and engagement efforts.
  • Monitor and triage Pendo Feedback and help categorize user requests.
  • Assist with Fresh Desk/Zendesk ticket analysis, identifying recurring themes, bugs, and product gaps.
  • Help route relevant Client feedback and issues to Product and Engineering teams.
  • Support lightweight reporting on support trends and Client pain points.
  • Help manage JIRA workflows, including: assisting with backlog hygiene and ticket organization and supporting sprint rituals and status tracking.
  • Maintain and organize Confluence documentation, including: product documentation and internal processes and runbooks.
  • Support the upkeep and iteration of a Custom GPT, including: updating prompts and knowledge source and ensuring accuracy and usefulness for internal teams.
  • Act as a point of contact for product tooling questions (Pendo, JIRA, Confluence).
  • Partner with Product, Engineering, Support, and Client Success to ensure smooth handoffs.
  • Help identify opportunities to improve or streamline product operations processes.

Requirements

  • 1–3 years of experience in Product Operations, Product, Analytics, Client Support, or a related role.
  • Hands-on experience with Pendo or strong interest in learning product analytics tools quickly.
  • Familiarity with JIRA and Confluence (basic usage is sufficient).
  • Comfort working with data, dashboards, and operational tools.
Benefits
  • None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data validationfeature taggingdashboard creationreportingdata analysisin-app messagingticket analysisbacklog managementdocumentation managementproduct operations
Soft Skills
communicationcollaborationproblem-solvinganalytical thinkingattention to detailorganizational skillsadaptabilityclient-focusedinsight generationprocess improvement