Vice President of Client Success
Red Oak ISD
full-time
Posted on:
Location Type: Hybrid
Location: North Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Develop and execute the client success vision, strategy, and KPIs to drive retention, satisfaction, and net revenue growth.
- Lead and mentor a team of Client Success Specialists
- Build trusted advisor relationships with key enterprise and strategic accounts.
- Serve as the internal voice of the customer, influencing product roadmap and go-to-market strategy.
- Develop and maintain executive-level relationships to ensure alignment with client goals and business outcomes.
- Implement scalable processes, playbooks, and systems to manage client health, usage, and engagement.
- Partner cross-functionally with Product, Sales, and Marketing to drive adoption, reduce churn, and increase lifetime value.
- Own metrics for client retention, NRR and NPS.
- Develop programs that turn satisfied clients into advocates and references.
Requirements
- ~ 15 years of total experience in Client Success, Account Management, or related roles
- 3-5 years of people management experience leading Client Success or Account teams.
- Proven track record of improving client retention and driving upsell/expansion outcomes.
- Strong analytical, strategic, and communication skills with executive presence.
Benefits
- Red Oak values the energy and creativity that comes from working together in person.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client success strategyKPI developmentclient retentionnet revenue growthclient health managementusage engagementupsell strategiesexpansion outcomesanalytical skillsstrategic planning
Soft skills
leadershipmentoringrelationship buildingcommunication skillsexecutive presenceinfluencingcross-functional collaborationclient advocacyproblem-solvingteam management