Resourcing & Operations Manager

Red Nucleus

Resourcing Manager coordinating medical communications production teams, workloads, freelancers, and vendors at Red Nucleus. Supporting project planning, budgets, timelines, and operational improvements for life sciences clients.

Posted 8/5/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resource allocation, project management, and process improvement within an agency management system. Capable of fostering relationships, managing budgets, and ensuring effective communication across departments.

Highest-signal resume keywords

Resource Allocation PlanningProject ManagementProcess ImprovementBudget MonitoringCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource AllocationProject ManagementBudget ManagementProcess ImprovementWorkflow MonitoringSOP DevelopmentEstimation ToolsSkills Matrix MaintenanceFreelance ManagementChange Management

Soft Skills

Strong CommunicationOrganization SkillsNegotiation SkillsPrioritizationRelationship Building

Tools & Technologies

Agency Management System

Certifications & Qualifications

BA/BS

Industry Keywords

Freelance ManagementProduction TacticsTherapeutic AreasClient EngagementVendor Management

About the role

Key responsibilities & impact

Analyze project demands, resource availability, and constraints to develop resource allocation plans with team leads
Maintain a skills matrix across departments to assign appropriate resources to projects
Manage and monitor freelance staff across creative, scientific, production, and technical roles
Act as the primary contact with freelance agencies
Maintain freelance approval and onboarding processes
Monitor freelance budgets and report spend and allocation to senior leadership
Control workflow by monitoring production progress and adjusting resourcing
Lead regular resourcing meetings to review workloads, identify overages, and reallocate resources
Assign tasks, provide status updates, communicate roadblocks, and identify overflow resources
Monitor team utilization and collaborate with department leads to achieve targets
Lead process improvement initiatives with the PMO and Capability heads
Support the Client Engagement team with communications, planning, resourcing, timelines, budgets, and change management in the Agency Management System
Manage third-party vendor contracts and relationships
Generate reports and develop or update templates, SOPs, estimation tools, and other project resources
Perform other tasks delegated by the Director, Operations

Requirements

What you’ll need

BA/BS required
2–5 years of related industry experience
Strong communication, organization, and negotiation skills
Ability to bridge Project Management with production departments
Ability to assign and resource team members as a single point of contact for project leads
Growth mindset and ability to manage and drive change
Ability to adjust workload balance within an agency management system
Process improvement and documentation skills
Ability to understand project pipelines, sales data, workload balance, and hiring decisions
Understanding of skills required across varied production tactics and therapeutic areas
Diverse production background is an asset
Ability to develop trusted relationships
Ability to translate vague details into project scope, ballpark costs, estimates, and risk-mitigating assumptions
Strong prioritization and roadblock-removal skills
Superb communication skills
Ability to ensure the right tasks are assigned to the right people

Benefits

Comp & perks

Hybrid work option for employees local to the Toronto area
Rich working environment
Meaningful work, a true sense of community and fun
Employee celebrations
International recognition as a “Great Place to Work”
Equal opportunity and inclusive workplace