Client Engagement Director – Medical Publications

Red Nucleus

Client Engagement Director at Red Nucleus managing client relationships and strategic direction for medical communications. Leading teams to ensure high-quality, compliant project execution while driving growth and client satisfaction.

Posted 7/28/2026full-timeRemote • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical communications and strategic planning, with a strong understanding of the life sciences industry and financial acumen. Capable of leading teams, managing client relationships, and ensuring project delivery aligned with client objectives and compliance standards.

Highest-signal resume keywords

Medical Communications ExpertiseStrategic Planning InitiativesFinancial AcumenClient Relationship ManagementPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CommunicationsStrategic PlanningForecastingSOW DevelopmentPublications PlanningTactical PlanningCongress StrategyProfitability ManagementQuality ComplianceProject Management

Soft Skills

Exceptional Written CommunicationVerbal CommunicationPresentation SkillsProblem-SolvingNegotiation SkillsConflict ResolutionOrganizational SkillsPrioritization SkillsCollaborationCoaching

Tools & Technologies

Microsoft OfficeProject Management Systems

Industry Keywords

Life SciencesPharma MarketingTherapeutic AreasClinical DataMarket DynamicsPhRMA GuidelinesOpen Payments Guidelines

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
Lead scoping and SOW development including Charge Orders, managing execution through client systems.
Ensure projects are delivered on scope, on time, on budget, and to quality standards.
Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Requirements

What you’ll need

Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred)
8 – 10 + years of experience in medical communications, medical education, pharma marketing, or related fields
Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
Advanced financial acumen including forecasting, SOW development, and profitability management
Exceptional written, verbal, and presentation skills with executive-level client presence
Strong organizational and prioritization skills in a fast-paced environment
Proven problem-solving, negotiation, and conflict resolution skills
Ability to collaborate effectively with cross-functional teams
Demonstrated people leadership, coaching, and performance management capabilities
High attention to detail with commitment to quality and compliance
Proficiency with Microsoft Office and project management systems

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities