Associate Manager, Total Quality and Food Safety
Red Lobster
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • United States
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About the role
- Support Red Lobster’s operational requirements to delivering safe, high-quality food and guest experience.
- Champion operational food safety through training, policy management, inspections and ensuring compliance with regulatory standards.
- Provide food safety direction to the Operations and Restaurant Support Center teams related to regulatory compliance and food safety management systems including HACCP, pest control, sanitation, health & hygiene, food temperature controls, foodservice equipment, basic facility management and food safety auditing
- Train team members on safe food handling, cross-contamination prevention, allergen awareness, sanitation and pest control standards.
- Manage administration of Red Lobster’s third-party food safety audits, sanitation and pest management reporting systems
- Work cross-functionally with Operations, Facilities, Training, Culinary, Strategic Sourcing and other departments as needed to support restaurant operations.
- Support the TQ management team on the creation and refinement of TQFS SOPs
- Track and publish recurring KPIs and dashboards related to vendor performance, food safety, training, and restaurant operations metrics
- Assist the TQFS management team in the development and refinement of reports on food safety trends, vendor, and restaurant performance
- Evaluate existing functional processes and systems to recommend and implement process improvements based on expert knowledge gained
- Perform routine administrative duties as needed
- Perform special projects under the direction of the TQFS management team
Requirements
- Bachelor’s degree in food science or related field.
- Previous experience in foodservice operations, food safety, food science, culinary, or public health preferred
- Expert level skills with Excel and SharePoint required, with proficiency in other Microsoft Office applications
- Knowledge of food safety regulations and best practices; ServSafe certification strongly preferred
- Strong organizational and time management skills, with the ability to manage multiple cross-functional projects simultaneously
- Flexibility to work evenings, weekends and holidays if needed.
- Strong interest in developing a career path in food quality and safety, with a passion for food and hospitality
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
food safety management systemsHACCPfood temperature controlssanitationpest controlfood safety auditingExcelSharePointMicrosoft Officeprocess improvements
Soft Skills
organizational skillstime managementcross-functional collaborationtrainingcommunicationflexibilityproject managementattention to detailproblem-solvingleadership
Certifications
Bachelor’s degree in food scienceServSafe certification