Principal Technical Support Engineer

Red Hat

Principal Technical Support Engineer at Red Hat ensuring performance and availability of cloud services. Managing containerized applications on Kubernetes and optimizing infrastructure across global teams.

Posted 7/28/2026full-timeRemote • 🇮🇳 IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and optimizing containerized applications on Kubernetes and OpenStack, with strong skills in Python scripting for automation. Proven ability to conduct root cause analysis and provide effective technical solutions in a cloud environment.

Highest-signal resume keywords

Kubernetes OrchestrationLinux AdministrationPython ScriptingNetworking PrinciplesRed Hat Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ContainerizationAutomation ScriptingRoot Cause AnalysisCloud Infrastructure ManagementTroubleshooting

Soft Skills

Excellent Communication Skills

Tools & Technologies

RedHat OpenShiftOpenStackDocker

Certifications & Qualifications

Red Hat Certified Specialist in Cloud Infrastructure (EX210)Red Hat Certified Engineer (RHCE)Red Hat Certified Specialist in OpenStack (EX310)RHCSACKA

Industry Keywords

Cloud EnvironmentEscalation SupportMonitoringEmergency Support

Tech Stack

Tools & technologies

AnsibleCloudDockerFirewallsKubernetesLinuxOpenShiftOpenStackPythonTCP/IP

About the role

Key responsibilities & impact

Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies.
Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents.
Develop, test, and maintain robust automation scripts using Python and Ansible.
Provide end-to-end Escalation, Monitoring, and Emergency (EME) support.
Liaise directly with customers team and internal teams to understand requirements and deliver tailored technical solutions.
On-call schedule is a mandatory part of this position.

Requirements

What you’ll need

6+ years of knowledge and proven hands-on experience with Linux administration
6+ years of knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment
6+ years of knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization
Solid Python scripting skills for task automation and system management
Excellent communication skills (written and verbal in English) and the ability to articulate complex issues clearly
One or more certifications from the list below will be considered an added advantage: Red Hat Certified Specialist in Cloud Infrastructure (EX210),Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310), RHCSA, RHCE, CKA, EX280 (RedHat Certified Specialist in OpenShift Administration), EX380 (RedHat Certified Specialist in OpenShift Automation and API Management)

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities