OpenShift Technical Account Manager

Red Hat

Red Hat OpenShift Technical Account Manager providing adoption guidance and implementation insights for cloud solutions. Supporting enterprise customers and acting as their advocate for Red Hat’s technologies.

Posted 7/25/2026full-timeBrasilia • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise cloud solutions, particularly with OpenShift and Kubernetes, while effectively managing customer relationships and providing strategic recommendations to enhance business outcomes. Proficient in continuous integration and delivery concepts, with strong communication skills to convey complex information clearly.

Highest-signal resume keywords

OpenShift ExpertiseKubernetes ProficiencyEnterprise Cloud SolutionsContinuous Integration/DeliveryCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Application Platform SolutionsContainer OrchestrationMicroservicesTechnical Health ReviewsEnterprise ArchitectureDevOps EnvironmentsTechnical RecommendationsIssue ManagementProject ManagementBusiness Reliability

Soft Skills

Outstanding Communication SkillsCustomer AdvocacyRelationship BuildingProblem SolvingProactive Communication

Tools & Technologies

Red Hat TechnologiesContainer RegistriesContainer Build StrategiesTechnical Support ToolsQuarterly Success Reviews

Certifications & Qualifications

Bachelor's Degree in Technology-related Discipline

Industry Keywords

Platform-as-a-ServiceEnterprise CustomersBusiness GoalsTechnical Decision MakersService Degradation

Tech Stack

Tools & technologies

CloudKubernetesMicroservicesOpenShift

About the role

Key responsibilities & impact

Support enterprise customers implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.
Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.
Attain Trusted Advisor status with both key business and technical decision makers.
Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.
Monitor and identify trends in Red Hat adoption and utilization, providing guidance as part of Quarterly Success reviews.
Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.
Provide proactive Communications in the event of a service degradation or disruption.
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.
Provide executive level summary status reports both internally and to the customer for all high severity cases.
Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.
Foster existing unused product capabilities/functionality that could help customer's business.
Serve as the customer advocate within Red Hat
Travel regionally to visit customers occasionally

Requirements

What you’ll need

5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers and Kubernetes
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of hardware vendors
Ability to manage multiple issues and projects with shifting priorities and timelines
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
Ability to travel for customer visits and events within the region
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
Experience working in DevOps environments

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities