Technical Account Manager, OpenShift

Red Hat

OpenShift Technical Account Manager providing architectural guidance and implementation advice for enterprise customers. Supporting enterprise customers with cloud application platform solutions and virtualization.

Posted 7/10/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $106,100 - $169,640 per yearWebsite

Tech Stack

Tools & technologies

AnsibleCloudKubernetesMicroservicesOpenShiftVMware

About the role

Key responsibilities & impact

Support enterprise customers implementing automated, containerized cloud application platform solutions and modernized virtual machine workloads.
Learn new technologies quickly, including topics like container orchestration, virtualization on Kubernetes (KubeVirt), container registries, container build strategies, and microservices on container platforms.
Perform technical reviews and share knowledge to proactively identify and prevent issues.
Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
Collaborate with the engineering, R&D, product management, and technical support teams.
Create documentation regarding customer issues and technical details on how to resolve them.
Manage and grow customer relationships by delivering attentive, relationship-based support.
Travel occasionally to visit regional customers.

Requirements

What you’ll need

5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization.
Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and exposure to cloud management (Red Hat ACM), and IT automation (Ansible by Red Hat).
Hands-on experience or deep technical familiarity with OpenShift Virtualization (KubeVirt) or traditional hypervisors (e.g., VMware vSphere, Red Hat Virtualization/RHV, KVM).
Competent comprehension of enterprise architecture and strategic business drivers.
Direct experience with a variety of hardware and software vendors.
Ability to manage multiple issues and projects with shifting priorities and timelines.
Excellent time management skills.
Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely.
Ability to travel for customer visits and events within the region.
Nice to have: Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise Cloud SolutionsContainerizationVirtualizationKubeVirtIT AutomationHypervisorsEnterprise ArchitectureTechnical SupportQuality AssuranceProject Management

Soft Skills

Time ManagementWritten CommunicationVerbal Communication

Certifications

Bachelor's Degree in Technology-related Discipline