Associate Technical Account Manager

Red Hat

Associate Technical Account Manager at Red Hat learning customer engagement techniques and product understanding. Focused on technical growth and collaboration with teams.

Posted 7/9/2026full-timeSao Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge in Red Hat technologies, including Linux/RHEL and OpenShift, while effectively engaging with customers to address their needs. Committed to continuous learning and improvement through certifications and adherence to technical documentation.

Highest-signal resume keywords

Red Hat CertificationLinux/RHEL KnowledgeOpenShift ProficiencyAnsible AutomationActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux/RHELOpenShiftAnsibleCloud-Native AppsTechnical DocumentationTroubleshooting ProceduresData AnalysisKnowledge-Centered Support (KCS-2)Foundational TechnologiesProcess Adoption

Soft Skills

Active ListeningCommunication SkillsPresentation SkillsMentoring ReceptivenessResponsibility

Tools & Technologies

Red Hat PortfolioThird-Party SoftwareISV Products

Certifications & Qualifications

RHCEOpenShift CertificationAnsible CertificationCloud Native App Development Certification

Industry Keywords

Customer InteractionTechnical SupportFoundational Learning PathsSoft Skills RefinementCustomer Needs Articulation

Tech Stack

Tools & technologies

AnsibleCloudLinuxOpenShift

About the role

Key responsibilities & impact

Interact with customers in a professional manner to help drive success
Handle simple customer situations with ease, delivering results based on what customers are asking for
Develop your technical understanding, product-level depth, and proficiency within your assigned product area
Work towards obtaining introductory-level Red Hat Certifications (e.g., RHCE, OpenShift, Ansible, Cloud Native App Dev)
Handle simple customer issues focusing on problems with a predefined or limited scope
Follow documented practices and procedures when analyzing data or handling technical situations
Actively listen, ask questions during mentoring or team discussions
Explore the development of new technical content and work towards achieving Knowledge-Centered Support (KCS-2) proficiency

Requirements

What you’ll need

Basic knowledge or a strong interest in foundational technologies relevant to Red Hat’s portfolio (e.g., Linux/RHEL, OpenShift, Cloud-Native apps, Automation/Ansible)
Awareness of common third-party software/ISV products and how they encounter Red Hat environments
Ability to follow technical documentation, standard workflows, and troubleshooting procedures
High learning agility with a strong focus on foundational learning paths, process adoption, and soft skills refinement (such as presentation and communication skills)
Excellent active listening skills and the ability to articulate customer needs internally
High level of responsibility for your own work and a commitment to timely delivery of assigned tasks
Being highly receptive to mentoring, constructive feedback, and guidance from peers and leaders.

Benefits

Comp & perks

Structured onboarding and mentoring environment
Opportunities for growth and progression
Clear path to transition into a full Technical Account Manager role
Encouragement for creative ideas and contributions