Red Hat

Technical Account Manager – Telco OpenShift

Red Hat

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇹🇷 Turkey

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Job Level

Mid-LevelSenior

Tech Stack

CloudKubernetesLinuxOpenShiftOpenStack

About the role

  • Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities
  • Understand customers' technical infrastructure, hardware, processes, and products
  • Deliver key portfolio updates and assist customers with product upgrades
  • Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
  • Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
  • Build a sense of trust with customers and serve as their advocate within Red Hat
  • Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption
  • Ensure high level of customer experience with each qualified engagement
  • Analyze and present periodic reviews of operational performance to customer leadership
  • Establish and maintain parity with Red Hat’s open hybrid cloud strategy
  • Delivering trainings and presentations to customers staff
  • Travel, as necessary, to visit customers or internal events

Requirements

  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, and IT automation
  • Experience with Telco Cloud computing infrastructure solutions (such as OpenShift and OpenStack) and their concepts
  • Strong understanding of Linux and related technologies such as networking and storage
  • Prior experience in a support, development, engineering, or quality assurance organization
  • Ability to handle multiple issues and projects, while maintaining a high attention to detail
  • Ability to manage and grow existing enterprise customer relationships
  • Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely
  • Willingness to pursue certifications, such as RHCE, RHCA, etc.
  • Efficient time management, as well as the ability to prioritize tasks according to their importance/urgency
  • Ability to communicate effectively how Red Hat’s offerings align to customer needs and use-cases
  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering (considered a plus)
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise cloud solutionsPlatform-as-a-ServiceOpenShiftcontainersKubernetesIT automationLinuxnetworkingstorageTelco Cloud computing
Soft skills
relationship managementattention to detailcommunication skillstime managementproblem-solvingcustomer advocacypresentation skillsanalytical skillsproject managementteam collaboration
Certifications
RHCERHCA