Specialist Adoption Architect 3

Red Hat

Technical expert providing pre and post-sales support for Red Hat products. Engaging with customers to drive product adoption and address technical challenges.

Posted 6/22/2026full-timeRemote • Florida, North Carolina, South Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $132,400 - $211,880 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudKubernetesLinuxPuppetPythonSaltStack

About the role

Key responsibilities & impact

Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products
Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions
May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client
May provide software development and consultation to prospective users and/or product capability assessment and validation
Ensures that the product application/solution is functioning according to specifications
May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications
Match here if incumbents are providing both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and installation
Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes

Requirements

What you’ll need

Ability to lead and deliver consultative type customer-facing engagements
Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
Demonstrable presentation and facilitation skills
Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately deliver on customer outcomes
Willingness to travel within the region, visit customers and partners, attend conferences and other events
Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience
Experience in scripting and coding (especially Python)
Expert level hands-on experience with AAP
High-level familiarity with Chef, Puppet, Salt, and others in the space
Significant technical experience in at least one major IT domain, such as Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
Linux-based workloads
Continuous integration (CI) and continuous deployment (CD) pipeline
Network technologies like Cisco, Juniper, Checkpoint
Kubernetes and container-based deployments
Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
Windows-based environment management
InfoSec / Security Operations

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

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Hard Skills & Tools

DevOpsAutomationAnsibleCI ToolsGitPythonscriptingAAPKubernetescontinuous integration

Soft Skills

consultative engagementcommunicationpresentationfacilitationgoal definitioncustomer outcomesproactivecuriositytechnical supportproblem-solving